You Find The Answer Here!

Is there any deposit or subscription fees?

No, there is no monthly fees or subscription fees. Buyers can buy product after creating an account or without creating an account.

On the other hand to becoming a seller you have to register for vendor account here. It is a very simple process to create an account. And for approval pokeme team is always active to approve

How can I send you the design files for printing?

How can I send you the design files for printing?

You do not have to email us the design file for every order. You can manage all your printable designs on the Design Library on Pokeme’s Custom Design Panel. You can learn about preparing the design files for each product here.

Which formats are supported for the designs?

You can upload Ai, Ps, PNG and JPG. For t-shirts. Better if you upload transparent PNG or illustrator Ai file. And your design should be in A4 size. You couldn’t upload Gif file. And your file size should be maximum 8 MB.

How long does it take to deliver an order?

All orders are dispatched within 48 hours of receiving them. Delivery of the order depends on the location of the buyer. Since we ship from Rangpur takes 3 to 5 working days after the product is dispatched.

Which courier companies do you use to ship the orders?

We ship all your orders through Pathao, REDx, Shundorban and SA paribahan. Basically it depends on the buyer’s area. If the courier companies give their service there then we select the fastest option.

How does courier returns work?

Courier returns happen when the end customer rejects an order, mostly cash-on-delivery (COD) orders. In this case, the product returns to our facility and is updated on the merchant panel.

How does customer return work?

If a defected or a misprinted product reaches the customer, we replace it at no additional charges. You just have to share the images to support@pokeme.com.bd